ABOUT US
Welcome To
Galaxy International Bank
Galaxy International Bank (GIB) is a premier fully-fledged Islamic bank that is licensed and regulated by the Central bank of Somalia to offer banking and financial services under sharia’h principles. GIB offers a full range of financial services focused on sustainable development and wealth creation to inspire economic growth of Somali population.
Our Governing Board
The organizational structure of GIB takes cognizance of principles whose main aim will be to facilitate efficiency and effectiveness in service delivery by having a clear span of control and the need for unity of command to enhance speedy decision-making while retaining accountability at every stage. The Company has designed a structure that is flexible enough to enable it realize its objectives.
Our Vision
To empower people by providing financial solutions that transform the lives of the people of Somalia.
Our Mission
We are a bank providing innovative and customer-focused financial services that socially and economically empower the people of Somalia.
Our Core Values
Integrity and honesty
We practice the utmost ethical standards by honoring all our commitments. We accept our individual and team responsibilities. We take responsibility for our performance in all our decisions and actions. We are forthright and honest in our dealings and actions.
The pursuit of Excellence
We cultivate excellence by challenging ourselves with courage and confidence. We seek to inspire an environment where innovation thrives, mentoring is essential, and our journey is honorable. We strive to deliver an excellent experience through our service.
Customer first
We listen to the needs of our customers and provide them with relevant banking solutions to develop financial literacy programs and offer financial advisory services designed to help all sizes of businesses grow.
Confidentiality
As a bank, our very existence depends on our ability to protect and guard our customers’ sensitive information. There is zero tolerance for any breach of confidentiality.
Teamwork
We believe there is power in teams and together everyone achieves more. We listen and respect each other and seek ways to achieve both our individual and company goals.
Our Stakeholders
Customers
Galaxy International Bank will engage with its customers through customer
feedback, surveys and workshops, and complaint channels.
A Customer Advocate function will
strengthen the Bank’s accountability for fair customer outcomes and offers a more customer oriented approach by:
1. Removing barriers to banking that stand in the way of financial inclusion.
2. Finding and fixing issues that might have a negative impact on customers.
3. Providing a helping hand to customers through various initiatives and programs (including protecting against financial abuse, providing opportunities for mentoring and internships, and responding to the needs of minority communities).
4. Building better bankers by improving customer advocacy capability and decision making.
Establishing a functional banking unit with a focus on special interest groups including women, youth, and people with disability.
Communities
To deliver sustainable outcomes and financial wellbeing for our stakeholders, the Bank will always aim to understand the expectations of the communities in which it operates. The Bank will engage with members of the community and community organizations through a variety of channels. For example, the Bank will participate in community events and forums, become members of industry associations, and meet with the United Nations and Non-Governmental Organizations. The insights we gain in the process of our engagement help us continuously improve our products and services in light of evolving community expectations.
